Over the years various research has been conducted into the role of the staffing industry on the South African labour market. TES has been misunderstood and its contribution to the South African economy and skills development and livelihoods of the many hundreds of thousands of individuals who it employs is underestimated. Independent research has highlighted the positive role that TES plays in enabling access to the workplace for new entrants, specifically youth, and its role in protecting vulnerable employees by ensuring their legislated rights – in respect of fair labour practice, minimum wages and statutory benefits – are delivered.
In disruptive market conditions, TES employees are often provided additional support through effective transitions from sectors experiencing reductions, into those where growth is experienced. Examples include, during Covid-19, when hospitality and associated industries suffered enormous job losses due to lockdown restrictions, but where workers could be re-deployed into industries experiencing increased demand, such as online shopping and associated logistics/distribution.